The Employers' Association

The Employers’ Association (TEA) is a not-for-profit employers’ association, formed in 1939, with offices in Grand Rapids serving the West Michigan employer community. We help more than 600 member companies maximize employee productivity and minimize employer liability through human resources and management advice, training, survey data, and consulting services.

TEA is in the business of helping people. This blog is intended to address human issues, concerns and the things that impact people - be they self-perpetuated or externally imposed. Feel free to respond to the thoughts presented here, for without each other, we are nothing!

Monday, December 15, 2014

MAKE YOUR LIST AND CHECK IT TWICE…

Many individuals establish resolutions they hope to achieve during the New Year – bold expectations of accomplishment that will propel them from who and what they are to who and what the wish to become.  They put together their “wish list” of things imagined in an effort to validate their ongoing efforts to achieve the greatness that should be theirs but (for some unknown reason) has yet to come to fruition.  PERHAPS we should pay more attention to the list of what we must NOT do before we begin to focus on what we would PREFER to do if we truly want to change.

How can one change their direction by simply declaring it so – determine a course of direction that will lead to a new way of doing things – until we identify what DOES NOT WORK so it will not remain a barrier to change?  Perhaps we should spend more time “making our list” of things being done erroneously and “checking it twice” to make sure the things we are ineffectively doing will not be repeated than we do developing a new list without addressing our old habits.  Far too many individuals fail to advance because they continue to rely upon the “old ways” that have resulted in failure.  Rather than seeking new methods based on anticipated results they prefer to find comfort in the familiar – thinking that different results can be “resolved” rather than logically concluded.  A moth will drive towards light – whether it be a bulb that attracts it or a flame that might kill it.  A frog will struggle if introduced to boiling water but will remain complacent within a cool pot brought to a boil – lulled into a sense of security because the need for change was not clearly and concisely defined. 

Until we identify “why” we did something (and what it produced) it is difficult to understand “why we should not continue doing that same thing” (while anticipating a different result).  Unless we truly accept that what we are doing MAY NOT produce the results we seek – come to grips with (and understand that) something we have done forever and wish to continue doing MAY NOT lead us where we might prefer to go – it is nearly impossible for us to “walk away” from “what is” to embrace what “could be.”

To realize change we must “make our list and check it twice” – once to identify what has not worked that must be altered and a second time to identify alternative actions that might produce favorable results – if we wish to realize change.  Remember to resolve NOT ONLY to the accomplishment of new things during this Holiday season but also to eliminate the behaviors, actions and attitudes that may have prevented change in the past.  We can move forward ONLY after we have closed the door behind us – shutting out the “tried and true” while plunging into the “not yet realized” world of possibilities – seeking what “could be” from life rather than accepting only “what is” as a final destination.

Initiate change by listing what you do, identifying why you do it, validating its relevance then measuring it against what must be done as you move forward.  If something works, keep it – do not change for the sake of changing.  If something is not working, identify why it is failing – then take intentional action to leave that process behind.  Fill this coming year with limitless possibilities by leaving behind what does not work before embracing that which does – by seeking what “could be” rather than simply accepting “what is.” 

Tuesday, December 2, 2014

FINDING SHADES OF REALITY IN A BLACK AND WHITE WORLD

My sister recently asked me to look at the world through a black and white filter (literally) by challenging me to a Facebook Photo Contest.  Normally a “shades of grey” person that can find more fulfillment in relative comparisons than absolute positioning, looking through such a filter was outside of my typical paradigm – but it gave me a great opportunity to realize that such an approach to life reflects our daily reality quite well.  Some of the pictures I chose – along with the life lessons they represented – are included herein.  The first came to me easily – a gateway to the world through a restrictive tunnel.  Taken along Lake Michigan in winter, the wonders of the world seemed to open up to me when seeing a tunnel as an open window to the world (yet it could easily become a sanctuary to those seeking refuge rather than opportunity).

Once through my portal to the possible, a winter storm greeted me with its harsh reality AND its majestic beauty.  While striking as a colored photo, the lake seems frozen in time (figuratively as well as literally) when viewed through a black and white lens.  We often judge people, situations and opportunities by the “color they wear” rather than the depth of their essence.  Perhaps we should all take the time to filter our
initial impressions so we can identify and apply the value hidden within that sense of clarity.

Other pictures (more obvious) were of animals within the San Diego Zoo.  A panda within a tree provided a black and white perspective often lost within the green and brown foliage of its reality.  A resting tiger, majestic within its normal orange and black, became a powerful image of stark contrasts when stripped of its color.  If only we could do the same within our world today – to see others for what they offer rather than losing ourselves their differences.  (I avoided using the zebra that stood perfectly still for me – the reality of his world being black and white enough without being viewed through an altered filter.)  Ask me for my Facebook link to see these specimens.

We all must establish goals for our life (see a past Deliberation for expansion) if we seek to accomplish anything more than we are currently doing.  We came upon a neglected path in Kentucky during a visit to my “challenging” sister and her family.  The leaves along the path were changing colors and the grass fading to brown – the contrast providing a beautiful distraction to a winding path that could lead to most anywhere IF one chose to take it.  We followed a similar path during a trip to Oregon and found a hidden treasure – a waterfall near a wooden bridge.  We all must choose which road we will travel during this life.  Though many will follow highways that make their trip easier and their choices more defined, I would prefer to seek opportunities that may be lost to many by taking the road less traveled – by seeking the beauty hidden behind the colors we see.

Giving a new definition to “peer pressure” were pictures taken in Maine and Virginia Beach.  OK, so you might have to be a bit convoluted to link “pier” pressure with “peer” pressure but seeing a sturdy platform project into the ocean always provides testament to what can be done if we persevere – of what power and might we can harness when we seek to transform “what is” into “what could be.”  I see a pier and think of the storms it has weathered – of the view it has of each sunrise – and how it greets each new day (on the East coast) or welcomes the night into our lives “out West.”  Too often we see only the surface of each situation we face – only the “practical purpose” of things rather than the possibilities not yet defined or determined. Painting with our granddaughter recently opened this door to reality – as she worked to combine colors and fill her sheet with paint I had her close the book on her drawing then open it to see the reflection of her work on the other side.  She was amazed at the transfer and sought to create “mirror images” for the next half hour.  More of us should look beyond what we see in life to uncover the opportunities hidden IF ONLY we could close the book on what is and open it to see what could be.  A pier can be a dock or a window to a
new world – its reality limited by our minds rather than its functionality.

As I continued to look through my traditional pictures of a colorful world, I found waterfalls, rivers, seascapes, sand sculptures, bridges and birds (my wife tells me I have some kind of addiction to birds – perhaps it is the freedom their world presents or the limitless opportunities their flight provides them).  I found myself seeking the subtle differences that a black and white world produces – the shades of grey that exist between “what is” and “what could be.”  I discovered that my vacation pictures could provide a different perspective when the “color of reality” was filtered from them – a perspective we do not often use when living our lives.
Perhaps we could all gain from looking at the obstacles we face, the people we work with and the challenges we wish to overcome through a different filter.  We could take a different path to reach an unconsidered destination.  Life is what we make it to be.

Thanks for the challenge, Sis.  We all share a common earth but look at life through vastly different filters – allowing us to look at the same object or person and see a variety of values, beauty and worth.  I invite anyone who reads my Deliberations to attach a black and white picture with your comments – or better yet, post one black and white picture a day on your Facebook page for five days (then invite a friend to do the same).  Perhaps we can make a difference in the world if we all change our perspective and filter our results!

Monday, November 24, 2014

IF "ACTING HAPPY CAN MAKE IT SO," WHAT ABOUT...

A recent Wall Street Journal article reported that walking in an upbeat way could improve one’s mood – and that swaying from side to side while walking would cause one to be more depressed and sad.  Resisting temptations such as chocolate, fats, and “indulgent” foods elevated one’s self-perception while succumbing to those temptations created an attitude of failure.  Talking to a total stranger while travelling rather than isolating yourself within your own thoughts and sitting with good posture rather than in a slumped-over fashion also caused individuals to be more positive in their reaction to life.  It seems that many of the “right things” we do have a positive affect on our health and demeanor while the “wrong” or “questionable” things we do lead us to more unhealthy destinations.  While these conclusions are the result of observations made during controlled, scientific research, think about some of the corollaries we could take from a “living the dream” rather than an “enduring the nightmare” attitude.
I knew a very capable individual who tended to think more about what might go wrong than what could go right.  He focused on the possible – making sure that he would be able to respond to any contingency imaginable – often missing the opportunity to “strike while the iron was hot” due to his deliberate nature and his over-thinking each situation.  I knew another individual that considered a situation, thought about several of the more obvious ramifications of his actions, then decided to act rather than continuing to “posture” himself to avoid all risk or minimize the chances of failure.  He often acted (intentionally) knowing what would likely happen, what could possibly happen and what had a small (but realistic) chance of happening – but his actions often put him ahead of his competition and in front of “the crowd,”  able to hold his head high in discovery rather than hanging it low in compliance.
Many people begin each year with resolutions to change – an expressed thought of altered behavior and significantly different results.  Most resolutions tend to be short-term in nature – like going to the gym (for 1 – 2 months), exercising at home (for a week), driving safely (until you are late for a meeting) or spending more time with friends and family (unless there is a major project at work).  Resolutions tend to be immediately achievable transitions rather than long-term transformations.  If “walking with confidence” and “eliminating a back and forth sway” help people become happier, think what the accomplishment of an expressed goal (even if for only a short time) might do to their demeanor!
Rather than “resolving to change” this year, why not commit to transform?  Do not accept only what is attainable – rather reach beyond the probable to experience the possible.  Set your targets boldly where people have previously feared to wander – not as a means to ensure defeat but rather as a way to break through to destinations not yet discovered.  When you accept the things that others have already accomplished as your benchmarks, critics (and cynics) will always point out what did not work in the past while predicting your demise.  When you seek new frontiers – look forward with anticipation rather than backwards in fear or dread – others are less apt (or able) to criticize because they have no basis (or experience) to support their predictions of failure. 
Sincerely believing that you will succeed – when supported with appropriate training and resources – will contribute greatly to success.  Anticipating failure almost always becomes a self-fulfilling prophecy.  Setting the bar high keeps your head up and your attitude will follow.  Failing to set a goal will allow your head to drop as you drift aimlessly without a plan or a target. 
Act happy if you seek joy in life.  Establishing your destination before you determine your route will help you accomplish things nobody has yet done.  Predicting success (rather than assuming failure) will help you to succeed.  The experts tell us to “walk happy to avoid depression?”  I would say that is a great start…but only a start…to becoming a more successful “you.”

Thursday, November 6, 2014

DO YOU HAVE A PERSONAL MISSION STATEMENT?

Every organization must have a mission – a vision – a reason for “being.”  Unless an organization exists to fulfill a specific (and necessary) purpose – to produce a product or provide a service – it will not survive. Unless consumers or a market segment needs a product or service (it has, creates or enhances value), the best or largest “supply” in the world will not be “in demand” enough to justify its ongoing presence.  Though a business can (and does) impact society by providing jobs, work is a necessary part of the process of producing results NOT the result of an organization’s efforts to create meaningful activity.  Work without purpose may keep an organization busy (for a time) but will not produce the income needed to sustain its activities.  An organization will not be able to attract and retain employees unless it can clearly and definitively communicate what kind of work is expected to be done, how “success” will be measured and how results will be rewarded.  Without a mission, an organization cannot focus its resources towards the accomplishment of an identified purpose, choose the direction it should go or qualify the decisions it must make as it establishes itself as being a vital and contributing part of the business community.

In order to be effective, an organization’s mission statement must clearly (and concisely) define why a business exists, what it does, and (sometimes) who it serves in a way that can be easily remembered and communicated by all involved in its accomplishment.  Nike has established the phrase, "To bring inspiration and innovation to every athlete in the world" as its mission statement – implying what it does by who it serves.  "Our mission: to inspire and nurture the human spirit one person, one cup and one neighborhood at a time" is the stated purpose of Starbucks Company, never mentioning coffee but referring to the inspirational experience it hopes to provide.  Coca Cola’s mission, “To refresh the world - in mind, body and spirit; To inspire moments of optimism - through our brands and actions; To create value and make a difference everywhere we engage” states what the company does without ever saying what it produces.  Kohl’s mission, “To be the leading family-focused, value-oriented, specialty department store offering quality exclusive and national brand merchandise to the customer in an environment that is convenient, friendly and exciting” says what it is without limiting itself to any one particular product or brand.  The Employers’ Association’s mission is “To provide practical Human Resource solutions to West Michigan business promoting operational excellence and sustainability,” defining what we provide, to whom it is provided and what our service is intended to accomplish.  While no two mission statements are the same, each successful enterprise must be able to state why it exists by communicating what product, service or value is being provided in a way that people understand – and can hopefully easily remember when a need materializes.

Individuals often accept that business needs a mission – a purpose and reason to exist – but fail to transfer that essential reality to their own lives.  In order to establish value in ourselves, everyone needs to establish a PERSONAL mission statement to guide individual actions, efforts and activities.  A personal mission statement is a bit different from a company mission statement, but the fundamental principles are the same – it provides clarity and a sense of purpose.  It defines who you are and how you will live. When we drift without purpose towards an unidentified objective, we will take a long time to accomplish nothing.  While we cannot miss a target unless it has been clearly identified and posted – cannot fail unless we establish goals and objectives – life without purpose becomes meaningless.  A sailboat needs a sail (to capture the wind) and a rudder (to set a course) if it is to move forward.  It needs a keel to stabilize its journey and an anchor to hold it in place during times of rest.  Though there are many parts and pieces that work together to make a sailboat move ahead, unless a destination has been identified and deliberate action is taken to move towards it, the best wind, the most favorable seas and the mildest conditions will be wasted unless a “reason to sail” has been established.  Unless we (personally) know what we wish to accomplish through the actions we take and the decisions we make, we will never learn what we need to know (do or understand) in order to add value (to ourselves, our friends or our society) as we seek to make a difference in this life.  We must dedicate our actions, our efforts and our thoughts towards the accomplishment of SOMETHING if we hope to accomplish ANYTHING.

Writing a personal mission statement offers the opportunity to establish what is important, often allowing us to make a decision to stick to it before we waste energy and resources without knowing where we might want to go.  As we establish a personal mission statement, we should seek to ask the right questions rather than trying to provide the correct answers – to expand our horizons to regions we have not yet explored rather than limiting them to our “known and comfortable” universe.  An individual mission may be as simple as “I will make a difference in all I say or do,” or “I will live everyday with Integrity and vow to make a positive difference in the lives of others utilizing my knowledge for the good of all people.” It may a “short term” objective like, “I will complete my education so that I can pursue a new career.”  It may be as complex (and convoluted) as, “I will pursue knowledge that can, through intentional actions and experiences, be transformed to wisdom.  I will apply wisdom to advance myself (and others around me) while seeking and establishing new opportunities that add value to my life and my community.  I will never give up (though I may occasionally give in) while realizing all that I might hope or imagine myself to be.”   Make your dreams become reality by “memorializing” them in writing – by telling another about them so they can hold you accountable for their fulfillment.  However you wish to establish a personal mission statement, consider Steven Covey’s reference in First Things First – that it must connect your own unique purpose with the profound satisfaction that comes from fulfilling it.  Life fulfilled is life worth living!

Monday, October 27, 2014

POLITICAL LEADERSHIP – AN OXYMORON?

As we approach this year’s general elections – listening to the negative remarks, innuendo and just enough truth to make an exaggeration believable – it might be time to consider what makes a leader great.  It IS NOT bringing others down to make someone else appear better – it is being saying what one plans to do then doing whatever it takes to accomplish what was promised.  It IS NOT blaming others for a situation or unfortunate event – it is taking responsibility for your own involvement with a problem then moving forward to resolve it.  It IS NOT doing what is popular – it is doing what is right.  Sadly, more deflection and avoidance tends to happen during this time of year – more scary negative images painted than positive solutions developed.
 
A great leader should be able to shine as a beacon of truth through the storms of discontent to bring others to safety.  He or she should be able to stand upon his or her own accomplishments without needing to highlight them for they should serve as self-evident truths.  When a great leader speaks, others listen – not because they “have to” but because they “choose to.”  Great leaders make a difference because of what they do (consistently and without hesitation) rather than what they say (publicly OR privately).
 
While many think their one vote will not make a difference, only one fact can be absolutely guaranteed – that a mute voice will never be heard above the din of an emotional crowd.  A “silent protest” allows others to speak for you, minimizing your ability to determine your own destiny.  For those who take this time of year seriously – who see it as a chance to initiate change where necessary and “stay the course” when warranted – several thoughts to help cast your ballot most effectively (by choosing an exceptional leader to help chart the course) would include:

  • Great leaders are often deliberate and measured in their response to situations. They are not
    slow nor overly focused in their thinking processes - they typically consider the “pros and cons” of most decisions and formulate several alternative courses of action should their initial direction prove untenable.
  • Great leaders are not prone to bursts of temper or extreme reactions. They are thoughtful in how they sift through and process information, rarely acting until they have considered thoroughly what might happen when they act – and what might have to be “done” to “undo” anything that goes wrong. 
  • Great leaders think analytically. Their “comfort in their own skin” helps them to become expert at finding their way through reams of data quickly and reaching the core of the matter. 
  • Great leaders are decisive (not derisive). Subdued in words and actions, a great leader spends as much time “thinking” as they do “acting.” Perceived delays in action usually result from the need to view issues from all sides rather than a fear of failure or “losing face.”
  • Great leaders are good listeners. They let others do most of the talking (soliciting and eliciting ideas) then meld diverse suggestions into workable solutions. Great leaders act on what they hear after filtering “what will work” from “what will not” so their direction is more likely to be accepted by “the team” than rejected as being a “top-down” or “mandated” decision.  
  • Good leaders are risk averse – great leaders willingly take calculated risks if they advance the cause and accomplish the mission.  When we do things as they have always been done we cannot expect to produce results that are different from what they have always been. Great leaders take risk wisely when others depend on the decisions they make while trying to grow – for to remain “as they are” will prevent them from becoming “all they could be.”
  • Great leaders often become the voice of reason within any situation or environment.  While a great leader’s voice may not be the loudest or most convincing, it often becomes most clearly heard and persuasive as it reaches out above the noise of a crowd. Influenced more by rationality than charisma – by self-confidence than the need for external validation – a great leader is “heard” because
    people know something reasonable is being said in a rational and thoughtful way.

Do not let this year’s election results become more of a “trick” than a “treat.”  While we “fall back” this time of year to implement daylight savings time, do not allow your political leadership to become a “fall back” candidate elected through default, apathy or emotion rather than careful consideration.  Consider (thoughtfully and carefully) the kind of leader you prefer to follow in your daily life – then do everything within your power to put that kind of individual into office when you are given the privilege

Monday, October 20, 2014

ACCEPTING THE INEVITABLE ALLOWS CHANGE – INDIVIDUAL ACTION INITIATES TRANSFORMATION

Fall seems to be passing quickly, burying the memories of summer under a blanket of colorful leaves that have become but a wet and slippery slope towards the coming winter.  The lake has taken on the cold hues of winter – covered with black migratory birds quietly seeking food and rest during their long journey south. Gone are the joyful sounds of children playing upon the beach and the throaty rumble of “go fast boats” as they glide across the surface of the early morning or late evening lake.  The mornings arrive later than before – and the night earlier – obscuring the beauty of the lake beneath a shroud of darkness.  The eerie sound of cool breezes moving the naked branches of trees having lost their leaves and of whitecaps crashing upon the shore replace the desperate cry of gulls swarming for food.  This time of year is hard for a “lake lover” for the cooling water serves as a reminder that a time of frozen life and suspended dreams is just around the corner.

Looking out the window this past weekend reinforced the reality that summer is behind us – a hard frost left
the ground blanketed beneath a delicate white sheet – far too thin to be snow but a harsh reminder of the transformation about to begin.  Plants that once thrived begin to wilt and trees that hid beneath an emerald green coat appear thoroughly dead rather than simply dormant.  Fall signals a time of change within our lives (for winter enthusiasts perhaps a happier tone than for me) but transition is in the winds and transformation will not be delayed.

Along with the weather, autumn signals another opportunity for individual change.  One of the greatest freedoms our country offers is the unrestricted right to express our opinion within the voting booth – an opportunity that presents itself on November 4 this year.  It seems that every time we turn around there is an election, whether for local, school, state or federal issues, giving us the opportunity to express ourselves often in this country.  Many feel their single voice does not make a difference so they chose to silence it by not voting – but when we do not speak, how can we claim victory (or complain when what we want is not implemented)?  Since our nation was founded on individual rights, freedoms AND responsibilities, perhaps we should make a concerted effort to be responsible this year by voting for individuals we deem qualified to lead our state and country rather than simply going dormant like the plants and trees of summer.

The opportunity we have to vote allows us to endorse the direction that our country (or state) is moving OR seek to change it.  This November offers us the opportunity to participate in a rare “mid-term election” that might truly make a difference in our daily lives.  Primaries throughout the country indicate that “the people” want change they thought they were getting in the last general election.  Whether an incumbent speaks for the people or not seems not to matter this year – it is a year of transition in which being in the right place at the wrong time may result in a “clean sweep” of those in office.  Advertising has become more negative than positive as candidates from both parties provide information that “has been approved” by the person seeking your confidence.  Truth seems created (rather than reported) during campaigns – with responsible advertising a hope rather than an expectation.

In order to participate in this opportunity to create intentional change, study to reveal reality rather than simply reacting to an emotional appeal.  Do not act on the suggestion or recommendation of another – be it a friend, a union, a church or a newspaper article.   Do not take your responsibility lightly – the power of individual opinion can still establish the course of a nation when concerned and educated people base their actions upon solid information gathered through individual research, voting with their heads rather than their hearts!

Whether you consider yourself Democrat, Republican, or Independent – Liberal or Conservative – we are
provided the right to express our personal opinions within the voting booth.  Far too many of us, however, choose not to exercise our right to voice an opinion.  Choosing not to vote is not a “silent protest” – it is a blatant disregard for the freedom we have been given to express our views within a system that, in many parts of the world, all too often closes out the opinions of private citizens.  When given the opportunity to speak this November, shout with your vote.  Do not remain a passive spectator to the action that is unfolding in front of you – be an active participant in the formation and implementation of life-changing agendas.

Monday, October 6, 2014

WHICH COMES FIRST – SELF ESTEEM OR SUCCESS?

Society tends to minimize the importance of learning from failure, encouraging positive self-esteem and equality within all individuals, in order for them to be confident in taking the risks required of success.  Unfortunately, life is not always fair – and people should look to receive “equitable consideration” (based on their individual needs) rather than “equal treatment” (as “one size does not fit all”).  What is good for one IS NOT necessarily good for all – we must focus on what will help each individual with whom we interact rather than what is good for the majority.  Rather than making everyone feel good by trying to meet the lowest common denominator in all that is said or done, we could gain far more by focusing on the development of strengths rather than holding back our leaders until the followers catch up.

Schools have elevated “self-esteem” to one of the more important aspects of a student’s education, wanting students to feel better about their self-concept than about what they can accomplish.  An elementary teacher once said it was her job to make everyone an equal contributor to the classes’ success – leaving nobody behind.  While there is immense value in helping those who do not understand, perhaps the system should provide help to those that need it without holding back those that might be able to perform at a higher level.  Having seen some of the work students perform today only reinforces the need for transformation.  Little attention is paid to proper spelling (“spell check” will handle that) and basic math concepts are not emphasized enough in the lower grades (“that is what calculators are for”).  Some high school teachers retest multiple times (allowing students to study their test so the right answers can be found) in an effort to have students pass rather than focusing on their learning.  In sporting events, schools tend to focus on the equality of playing time (regardless of an athlete’s ability), effort and sportsmanship rather than on winning.  In moderation, these are not bad concepts.  In practice, however, our future leaders are being rewarded for simply trying rather than for actually achieving.

Business often tends to reward “the masses” through the application of inconsistent employment policies and practices.  Many employers avoid confrontation by giving performance reviews that establish “average” work as being proficient.  Giving an “across the board” pay increase minimizes friction but rewards mediocrity.  Adjusting an employee’s work schedule to “meet their situation” does not necessarily address their inability to show up on time or work as needed to accomplish the job.  We tend to reward the good that people bring to the organization but ignore their negative characteristics until they become more hurtful to the group than they are helpful – at which time it is often too late to salvage any positive value.  Allowing everyone to participate in each decision-making process is a noble intention – but the tactic could cause unnecessary delay or the adoption of workable solutions that may be popular but not the best possible.

Our fervor to make people “feel good” often removes the motivation for individuals to achieve their full potential.  In order to constructively establish and maintain an individual’s self-esteem – whether in business, education or personal relationships – we should always try to create situations that maximize the chances of another’s success if we wish to reward and build upon results.  Things that often stand in the way of recognizing accomplishment include:

  1. Rewarding efforts, good intentions, hard work and/or the willingness to accept new responsibilities
    rather than the actual work accomplished
  2. Placing unqualified individuals into a positions they want or think they can handle without providing the tools required to accomplish their new expectations – a move often made to reward an individual’s past performance that will potentially breed frustration and failure
  3. Praising an individual for “trying hard,” hoping that such attention will encourage better performance down the road.  In reality, recognizing effort as a result tends to establish progress (rather than results) as the driver of success
  4. Providing equal pay adjustments to all rather than paying for individual performance in an attempt to minimize confrontation with employees.  “Across the board” pay adjustments actually help to retain under-qualified workers (who may not be able to achieve elsewhere) by rewarding mediocrity while demotivating high achievers (who can easily find recognition from someone else)
  5. Treating all people the same in any given situation or expressed expectation.  Each of us have unique and individual skills, abilities, aptitudes, attitudes, strengths and weakness – to maximize contributions we must recognize our differences
  6. Distancing ourselves from all associations with failure rather than acknowledging and recognizing them while growing from the experience.  When we live upon a pedestal – whether intended or inconsequential – we spend so much time and effort maintaining the expectations of others that we have little left to bring to fruition our own realities

Some would say that a good self-concept breeds success.  I would offer that success creates a good self-concept.  We have been told that students (and workers) need to work as equals within teams to accomplish anything.  I would offer that all teams need a leader – a collector of ideas or champion – to accomplish change.  We have been told that rewarding the process will enhance creativity, thereby minimizing the fear of failure.  I would offer that rewarding accomplishment, while constructively addressing sub-standard effort, fosters creativity and encourages risk-taking behavior that can eliminate the fear of failure.  Some might say that failure should be avoided at all cost – that we should catch others before they fall so they can focus on all things positive rather than having to face negative consequences.  I would offer that seeing failure as a new beginning rather than an end result allows us to achieve much (Edison never failed while inventing the light bulb – he simply refined his attempts by recognizing why something did not work and correcting it until he reached a satisfactory conclusion).  Some say that individuals involved in a relationship must contribute equally to its success or it will fail.  I would offer that each individual must contribute equitably – based on their individual strengths and abilities – and the ability (or inability) to communicate expectations, hopes, dreams and desires predicates failure more than equal contribution to results.

Which is more critical – self-esteem or success?  This “chicken or the egg coming first” conundrum has been around since the beginning of time.  While we should acknowledge the work needed to achieve results, we must reward successful outcomes.  Rather than praising each attempt – regardless of its significance – sustainable self-esteem emerges when we reward accomplishment.  All organizations need willing and capable team members, good interpersonal relationships, and an adaptive learning environment BUT they also need leadership.  We should recognize and support effort but NEVER should it be rewarded at the expense of results!