The Employers' Association

The Employers’ Association (TEA) is a not-for-profit employers’ association, formed in 1939, with offices in Grand Rapids serving the West Michigan employer community. We help more than 600 member companies maximize employee productivity and minimize employer liability through human resources and management advice, training, survey data, and consulting services.

TEA is in the business of helping people. This blog is intended to address human issues, concerns and the things that impact people - be they self-perpetuated or externally imposed. Feel free to respond to the thoughts presented here, for without each other, we are nothing!

Tuesday, September 22, 2020

IS PLAYING OR WINNING THE GAME MORE IMPORTANT IN LIFE?

Society has come to minimize the importance of competence – the rewards of accomplishment.  We do not want to single anyone out so we lessen the importance of succeeding (giving praise for results would make those unable to achieve feel inadequate).  We strive to make everyone “feel good” about trying...participating...for engaging in what they are doing  but recognizing an end result – acknowledging what someone may have individually accomplished might make people NOT reaching that pinnacle feel badly and left out.  We heighten positive self-esteem and emphasize equality (failing to acknowledge that “equity” is far more important in life than “equality” as everyone has gifts to leverage but not all gifts are equal) without considering that not all have the confidence, experience or abilities (OR the willingness) to take the risks required of success.  At times it seems that the concept of building a “positive self-esteem” has become the driving force in our homes, schools, sporting events and workplaces at the expense of success and individual accomplishment – which, in and of itself, could encourage those that are content to do the minimum to be happy with their efforts while those that excel could “slack off” and do less so that they, too, might be recognized.  Might it be time to stop the shifting of wealth, intellectual capital and reward for accomplishment from those that deserve it to those that wish they could have it BEFORE irreparable harm is done to the values of our youth, the development of our leaders OR the destruction of the “great American dream?”  We must first recognize the ways we are being blended and homogenized into a single entity before we can take intentional action to retain our individuality if we hope to reduce the appeal of “taking the easy way out.”

Our fervor to make people “feel good” often eliminates the motivation they innately have to achieve their full potential.  Students receive praise for working hard RATHER THAN for coming up with the right answer.  This point was driven home when my now grown boys were made to show all their work on tests so that even if the answer was wrong they could get partial credit for the thought processes they exhibited.  The problem with this concept, however, was that their work was marked as being totally wrong if they came up with the correct answer without showing their work – being penalized for mental computations that others might not have been able to do. 

An elementary teacher once told us that our son “could not advance until the rest of the class was ready.”  She felt it was her job to make everyone an equal contributor to classroom success – leaving nobody behind.  A major flaw exists in that thinking in that while we are all created equally, we do not all possess the same strengths, weaknesses, gifts and abilities.  We are all capable of accomplishing certain things but not equally able to accomplish all things.  While there is value in helping those who do not understand, the system fails us when that help comes at the expense of individual advancement and achievement rather than in a parallel advancement with it.  Some individuals within the educational system (providers AND/OR participants) give little attention to proper spelling (“spell check” will handle that) and do not worry about basic math concepts (“that is what calculators are for”).  


In sports (except at high levels of competitive sport and/or professional levels of activity), the focus is on the equality of playing time (regardless of an athlete’s ability) and sportsmanship (good but not necessarily the driver of participation) rather than on winning.  In moderation, these are not bad concepts but in practice, students (and young athletes who are told that the score does not matter but can tell you who won the game and by how much) often perceive they are being rewarded for effort rather than for accomplishment – for simply trying rather than for actually achieving – and parents seeking to bolster their child’s self-esteem tend to complain loudly when their child (whom may or may not deserve equal playing time) is not appropriately and adequately recognized for being part of the team.

 Business is not exempt from the “self-esteem” trap.  We reward “the masses” through the application of inconsistent employment policies and practices.  Many employers avoid confrontation by giving performance reviews that reinforce marginal results as being sufficient so that confrontation is not necessary.  Praising someone for “doing the best work within a certain area when they are here” (when an employee has an absenteeism problem) may be good for self-esteem but does nothing to improve a worker’s attendance.  Workers receiving a small “across the board increase” for doing the minimum (when they decided to show up for work), with the same recognition going to those that accomplished much (in order to avoid confrontation) is another example.  Giving an “across the board pay increase” may minimize direct confrontation but tends to reward mediocrity and drive your best employees to seek someone else that will recognize their value and contribution.  Adjusting an employee’s work schedule to “meet their situation” does not address their inability to show up on time or work as needed to accomplish the job.  The more we treat everyone the same, the harder it will be to retain the exceptional individuals who should be recognized for standing out – those given the gift to lead rather than follow (if given the resources, training, opportunity and appropriate recognition for the results they produce) and the easier it will be to retain mediocre individuals that can “do fine” by accomplishing exactly what they are told (no more and no less).

In order to constructively establish and maintain an individual’s self-esteem, we must create an environment that encourages (and rewards) achievement while we avoid:

1)            Rewarding efforts (that may actually be contributing to failure) and/or the willingness to do only what is asked (however good that might be) rather than rewarding the end results, the risks taken or the processes that were improved

2)            Placing unqualified individuals into positions they think can be handled – rewarding their efforts and desires – but potentially breeding frustration and encouraging an acceptance of failure unless appropriate orientation and/or training is provided

3)            Praising an individual for trying hard hoping it will encourage better overall performance.  In reality, such praise may establish lower expectations as being acceptable since verbal (and monetary) rewards are often provided to those “not rocking the boat” regardless of how much they do or do not do.

4)            Rewarding everyone equally (providing the same pay increase) or treating all kids equally (rather than “equitably” as my boys became tired of hearing) to minimize confrontation.  This practice actually helps to reward and/or retain the under-qualified while reward the average (and sometimes mediocre) while de-motivating high achievers (who will seek appropriate rewards for their efforts elsewhere at work or possibly “act out” at home to get the same attention that their siblings seemingly receive).

Is building “self-esteem” as valuable as commonly accepted?  Some say that a good self-concept breeds success – I believe that success creates a good self-concept.  Some say students (workers and family members) need to work as equals within teams to accomplish anything – I believe all teams need a leader to champion the best cause and catalyze the troops to initiate and advance positive change.  Some say that rewarding efforts will enhance creativity and minimize the fear of failure.  I believe that rewarding an individual’s accomplishments and allowing them to learn from their mistakes rather than avoiding them at all costs while constructively addressing sub-standard efforts and providing corrective actions will foster creativity and encourage calculated risk-taking behavior that, in itself, reduces the fear of failure. 

While it is good to think about a person’s “self-esteem,” perhaps it is better to encourage individual accomplishment by providing the tools and resources that foster positive results and build self-esteem - elevating people to the highest possible standard rather than homogenizing them to the lowest possible denominator.  Perhaps it is time we once again gave to all according to their abilities rather than providing to all according to their needs to maximize individual contributions within our ever-changing world.   

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